Your EverFirst support centre
Welcome to the EverFirst Support Centre. We're here to ensure your journey with our app is smooth and enjoyable. Our goal is to provide quick answers and effective solutions, so you can focus on capturing those precious family moments. Dive in to find answers or reach out directly – we're ready to help.
Frequently asked questions
We've gathered answers to some of the most common queries from EverFirst parents. If you can't find what you're looking for, don't hesitate to contact us at info@everfirstapp.com.
Are my photos and videos private?
Yes, with EverFirst, only you can access your photos and videos. You also have the option to securely share them with family and friends or download them for safekeeping whenever you need.
How do I create a child profile?
Setting up a child profile is simple! Go to the 'Profiles' section in the app, tap 'Add New Child,' and follow the prompts to enter their details and upload an optional profile picture.
Can I invite other family members to view milestones?
Absolutely! EverFirst allows optional sharing. You can invite trusted family and friends to view specific milestones while maintaining full control over your privacy settings.
What if I forget my password?
If you forget your password, simply tap 'Forgot Password' on the EverFirst login screen. We'll send a password reset link to your registered email address.
Is my data backed up?
Yes, all your precious memories and data uploaded to EverFirst are securely stored and regularly backed up to ensure they're safe and accessible when you need them.
How do I contact technical support?
If you need further assistance, you can reach our support team directly via email at [[help@everfirstapp.com]] or through the 'Contact Us' section within the app.
Can I use EverFirst on multiple devices?
Yes, you can log into your EverFirst account on multiple devices using the same credentials, ensuring you can access your children's milestones wherever you are.
Is EverFirst free to use?
EverFirst offers a free tier with essential features, and premium subscriptions for enhanced storage, advanced features, and an ad-free experience. Check our app for details on subscription options!
Can't find what you're looking for?
Our team is here to help! If your question wasn't answered or you need personalised assistance, please reach out to us at [[help@everfirstapp.com]]. We're committed to making your EverFirst experience seamless and joyful.